Support v2: In-App Support Threads with Real-Time Two-Way Engineer Sync
We replaced traditional slow email forms with fully interactive in-app ticket threads directly inside your dashboard, backed by instant real-time two-way sync with on-call core engineers.
- ✔In-app threaded conversation UI directly within your dashboard — inspect ticket status, review full message history, and post follow-ups anytime.
- ✔Real-time two-way engineer sync: staff replies sync into your dashboard thread immediately, cutting response latency from days to minutes.
- ✔Transparent ticket lifecycle with live status tracking (Open, In Progress, Waiting on You, Resolved).
- ✔Multi-channel continuity: submit tickets via dashboard or public contact forms with complete conversation history preserved.
- ✔Direct access to on-call core engineers who built the platform, eliminating automated tier-1 bot deflection and frustrating email black holes.